Terms and Conditions

All goods remain the property of Dungloe Waterfront Hotel Limited T/A Waterfront Hotel Dungloe until paid in full. We use Dojo to collect and process transactional information. Please read the Dojo Privacy Policy @ https://dojo.tech/legal/privacy

We do not store credit card details nor do we share customer details with any 3rd parties.
This Privacy Policy explains how Waterfront Hotel Dungloe (“we”, “us”, “our”) collects, uses, and protects your personal data when you visit our website, purchase gift vouchers online, make a booking, contact us, or use our services. 1) Who we are (Data Controller) Data Controller: Dungloe Waterfront Hotel Ltd Address: Mill Road, Meenmore, F94W974, Dungloe, Co Donegal Email: reservations@waterfronthoteldungloe.ie Phone: 0749522444 2) The personal data we collect Depending on how you interact with us, we may collect: A) Enquiries & contact Name, email address, phone number The contents of your message/enquiry and any details you choose to share B) Gift vouchers (online) Purchaser name and contact details Recipient name/email (if you ask us to send the voucher to someone) Voucher/order details (value, date/time, order reference, delivery method) Payment confirmation details (e.g., transaction reference) Card payments: We do not store card details. Card payments are processed securely by Dojo. We may keep a payment reference and order record for accounts, refunds, and query handling. Dojo may process card and transaction data to complete payments. C) Bookings / stays (if applicable) Guest name, contact details, booking details (dates, room type, party size) Preferences and special requests you provide (e.g., accessibility needs, dietary notes) D) Website & device data IP address, device/browser information, pages viewed, and cookies (see Cookies section) 3) How we use your data We use personal data to: Provide and administer our services (including processing gift voucher orders and managing bookings) Respond to enquiries and support requests Send confirmations, service messages, and important updates about your order/booking Maintain records for accounting/tax and internal administration Prevent fraud and protect our website and systems 4) Legal bases (why we can process your data) We process personal data under GDPR on the basis of: Contract: to fulfil a voucher purchase, booking, or request gdpr-info.eu Legal obligation: to keep certain records (e.g., financial/tax) Legitimate interests: to secure our systems, prevent fraud, and improve service delivery Consent: where you choose to receive marketing and for non-essential cookies (you can withdraw consent anytime) 5) Marketing & “we don’t share your info” We do not sell your personal data. We do not share your personal data with other organisations for their own marketing purposes. If we send marketing emails, it will only be where we have a valid legal basis (e.g., your consent), and you can opt out at any time. 6) Who we share data with (service providers) To run the hotel and deliver services, we use trusted providers who process data only on our instructions (they are “processors” under GDPR). This is not “sharing for marketing”—it’s necessary to provide the service you requested. These include: Dojo (payment processing for card transactions) Dojo Guest Diary (booking/guest management and related communications) Website hosting, IT/security support, and email delivery providers (as needed to operate our website and send confirmations) We only share the minimum necessary data and require appropriate confidentiality and security. 7) International transfers If any of our service providers process data outside the EEA, we ensure appropriate safeguards are in place (for example, EU Standard Contractual Clauses). European Commission 8) Data retention (how long we keep it) We keep personal data only as long as necessary for the purpose collected, including legal/accounting requirements. Typical periods: Enquiries: [e.g., 12–24 months] Gift voucher orders/transactions: [e.g., 6–7 years] (accounts/tax) Bookings/stays: [e.g., 6–7 years] (records, disputes, accounts) Security logs: [e.g., 30–90 days] 9) Your rights You have rights under GDPR including access, rectification, erasure, restriction, portability, and the right to object (and to withdraw consent where applicable). Homepage | Data Protection Commission 10) Complaints If you’re unhappy with how we handle your data, please contact us first so we can try to resolve it. You also have the right to complain to Ireland’s Data Protection Commission (DPC). Homepage | Data Protection Commission 11) Cookies We use cookies to operate our website and (where enabled) to understand website performance. Non-essential cookies will be used only in line with your cookie preferences. Please see our Cookie Policy: [insert link]. Cookies are small text files that a site transfers to a visitor's hard disk or browser for added functionality or for tracking site usage. In order to measure the effectiveness of our online presence, Waterfront Hotel Dungloe may use cookies to determine the path users take on our site and to identify repeat visitors of our site. We do not use cookies to gather personal information such as a person's name or e-mail address.

Our goal is to provide you with the best possible service. However, there may be occasions when circumstances beyond our control impact our ability to meet our expected timeframes. We will always do our utmost to ensure your order is delivered by the time stated in your email or on our website. Delivery timing is based on the volume of orders at the time.

Gift vouchers purchased online are non-refundable and cannot be exchanged for cash. If you buy a gift voucher from us online, you may cancel your purchase within 14 days of the purchase date if the voucher has not been redeemed (used) in full or in part. To cancel, you must email us within the 14-day period If your cancellation is accepted: we will cancel/disable the voucher code, and we will issue a refund to the original payment method. Refunds will not be issued where: the voucher has been redeemed or partially redeemed the voucher has been used to secure a booking (even if the booking date is in the future) the voucher was obtained via unauthorised payment or fraud, or we reasonably suspect fraud If a voucher is partially used and the remaining balance is more than €1, we will provide the remaining balance by one of the permitted methods (for example, refunding the balance or issuing a replacement voucher with the same expiry date as the original). This policy does not affect your statutory rights.

Dungloe Waterfront Hotel Ltd Address: Mill Road, Meenmore, F94W974, Dungloe, Co Donegal Email: reservations@waterfronthoteldungloe.ie Phone: 0749522444